Saturday 31 October 2020

 

< back | business | images | knowledge | library | rail unveiled | home

archive

::: Government under fire as TfL countdown continues



Railhub Archive
1995-12-06 DoT-001
Department of Transport

0

Sir George Young welcomes real benefits of new rail era


keywords: click to search


British Rail



Phrases in [single square brackets] are hyperlinks in the original document

Phrases in [[double square brackets]] are editorial additions or corrections

Phrases in [[[triple square brackets]]] indicate embedded images or graphics in the original document. (These are not usually archived unless they contain significant additional information.)


Department of Transport

Sir George Young welcomes real benefits of new rail era
_______________________________________________________________


related documents


1995-12-05 Telecom sale rings up another rail privatisation success (Department of Transport)

1995-12-04 “Rail sale signals success of privatisation” – Watts (Department of Transport)

1995-12-04 Praise from transport secretary as Chiltern Railways hits charter mark (Department of Transport)

1995-12-01 Watts welcomes new investors in the railways (Department of Transport)


_______________________________________________________________


date
6 December 1995
source Department of Transport
type Press release

note 410


Sir George Young, Transport Secretary, today listed some of the
benefits the rail privatisation process is already bringing for
passengers.

Welcoming the changes that the restructured rail industry is
bringing to the railway network, he said:

"Under the new structure, passengers enjoy benefits they did not have
before. For the first time they have a guaranteed level of service
through passenger service requirements and regulation of key rail
fares. Through ticketing and other network benfits are also being
protected. I welcome the improvements in service to passengers which
train operating companies have introduced as they gear themselves up
for privatisation."

The area, he said, in which changes could most clearly be seen
include:

Additional new train services:

- South West Trains increased their services by 100 trains a day
between May 1994 and May 1995.

The opening of new stations and renovation of existing stations:

- such as the re-opening of the Robin Hood Line between Mansfield and
Nottingham after 31 years;

- the new station at Manchester Airport which has won several awards
for both customer service and architecture;

Customer care and information:

- with almost all train operating companies introducing new training
for their staff in customer care and providing extra staff at
stations, such as Gatwick Express porters at Gatwick and Victoria
stations.

- Chiltern Railways awarded the Charter Mark in 1995 for excellence
in public service - passenger numbers increased by 30% between 1994
and 1995.

Security on trains and at stations, ticket packages and disabled
access:

- West Anglia Great Northern have launched a brochure and a telephone
helpline for disabled passengers and installed induction loops for
the hard of hearing at their booking windows;

- Thames Trains have started joint ticketing with bus services to key
tourist locations and Gatwick Express with US airlines and tour
operators.


Railhub Archive ::: 1995-12-06 DoT-001





Saturday
31




Not logged on
Visitor










61 stories



7 documents





4 documents



2 documents