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Railhub Archive
2006-04-28 MML-001
Midland Mainline


Midland Mainline celebrates 10 years of success

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Midland Mainline

Midland Mainline celebrates 10 years of success

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[[28 April 2006]]
source Midland Mainline
type Press release

Midland Mainline celebrates its 10th anniversary today, Friday 28 April. Since the franchise was awarded to National Express Group on 28 April 1996, Midland Mainline has worked hard to turn the company into one of the most successful train operators in the country.

Recent achievements for Midland Mainline include being voted the most customer friendly long distance train operator, and also being awarded the title of most punctual long distance operator for the past eighteen months.

Some of the key highlights of the past ten years are:

o Bringing more people to rail – over the last ten years, passenger numbers have grown by over 90%, which is more than any other long distance train operator
o Doubling the timetable in 1999 – this included the introduction of 17 brand new Turbostar Trains serving several new destinations
o A complete refurbishment of the high speed train fleet – over the past four years, over £18 million has been spent on a complete overhaul of the power cars to further increase reliability, plus other improvements which included updating the electronics, PA system, lighting and a new air conditioning system
o Introduction of 23 brand new Meridian Trains – during 2004 and 2005, 16 four carriage and 7 nine carriage units were introduced. The Meridian trains have been designed using best practice from other industries, creating the highest standards of accommodation in both Standard and First Class. This includes ergonomically designed seating, innovative use of lighting and even a ‘smell box’ which produces fresh, clean smells on the train!
o Midland Mainline was the first, and is still the only, train operator to provide free tea and coffee to every customer, on every train!
o It was also the first train operator to open a dedicated training academy for customer service. The Customer Service Academy, based in Derby, has been providing training since 2002, and is extremely proud that the company has now been voted most the customer friendly long distance train company.

Notes for Editors
Midland Mainline is part of the National Express Group and operates high speed train services along the M1 corridor between London St. Pancras, the East Midlands and South Yorkshire.

Railhub Archive ::: 2006-04-28 MML-001


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