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2009-05-26 DfT-001
Department for Transport

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Transport Direct welcomes 50 millionth user


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Department for Transport



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Department for Transport

Transport Direct welcomes 50 millionth user
_______________________________________________________________


date
26 May 2009
source Department for Transport
type Press release



Over 50 million users have now visited the Department for Transport's pioneering travel information and journey planning service, Transport Direct.

For five years the website has provided travellers with a unique guide to virtually all domestic transport on land, sea and air by drawing information from over 40 different sources each week.

It offers users the chance to tailor a journey to their own needs, by combining the content of up to eight different websites in one and plotting their route from door-to-door.

Transport Minister Paul Clark said:

"This website is about allowing the public to find a route that suits them best.

"People can see where to find a GP, make sure they get to their job interview on time, or plan a night out with friends.

"The versatility of Transport Direct is matched only by the scale and precision of its travel information - 96 per cent of users say they'd use it again."

The site, launched in December 2004, now attracts more than 25 million users each year - over eight times as many as it did in its first year.

Transport Direct Chief Executive, Nick Illsley, said:

"It's a great resource for anyone who needs simple directions in hurry, and it helps people plot the quickest route to their destination.

"Transport Direct lets people plan more efficient journeys at times when the transport system is less busy, saving time and allowing for more comfortable trips."

Real time information on road and rail disruption allows travellers to avoid unnecessary delays to their journey while extensive maps show the locations of bus stops and train stations, and also suggest where traffic congestion may occur.

In a recent survey Transport Direct users said:
* 92 per cent of users find the site easy to use
* Almost half of users were given a quicker route for a familiar journey
* Transport Direct helps 71 per cent of users plan a journey they have never made before

Notes for editors:

1. Visit Transport Direct at http://www.transportdirect.info

2. The routes provided by Transport Direct are those calculated to be the fastest unless the user selects a different default.

3. Live travel news information is updated every 15 minutes on Transport Direct. Rail timetable and fares information is updated every night and bus timetables are updated weekly.

4. Transport information is available for the whole of England, Scotland and Wales, including Highlands and Islands and the Isle of Wight.

5. Survey results have been taken from a questionnaire that every one in thirty Transport Direct users is asked to complete. Results are analysed internally and published on the DfT website.

6. Transport Direct was set up by the Department for Transport in December 2004 to help people plan journeys more easily, choosing between several travel options and avoiding delays caused by disruption to the transport network.

7. Transport Direct works together with both public and private travel operators and local/national government. The Transport Direct service is provided by a consortium, led by Atos Origin. The non-profit service is funded by the UK Department for Transport, the Welsh Assembly Government and the Scottish Government.

8. The Highways Agency, Traffic Wales, Transport Scotland and the rail, coach and bus, ferry and air operators provide information to Transport Direct either directly or through our partners, "Traveline" who operate a public transport telephone and web service.

Press Enquires: 020 7944 3066
Out of Hours: 020 7944 4292
Public Enquiries: 020 7944 8300
Department for Transport Website: http://www.dft.gov.uk


Railhub Archive ::: 2009-05-26 DfT-001





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