LOROL

London Overground stations to offer Wi-Fi
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date 23 March 2012
source LOROL
type Press release

Millions of London Overground passengers will soon be able to access a free wi-fi service at
every station on the network. A contract has been signed with wi-fi provider, The Cloud, to
allow 60 minutes of free internet access at every London Overground station at no cost to
the fare or taxpayer.

Rollout of the service at London Overground stations, managed by joint venture company
London Overground Rail Operations Ltd (LOROL) which operates as part of Arriva UK
Trains, will begin in the summer and be completed by the end of the year.

Passengers who use the ever increasing array of wi-fi- devices – including e-readers, tablets
and smartphones and laptops – will be able to access a fast, free wireless internet
connection. The service will be ideal for e-mail access, web surfing, social networking and
media streaming.

Transport for London (TfL) commissioned the contract as part of its commitment to delivering
a connected approach to passengers. The installation of wi-fi on Overground services is a
significant step forward and complements TfL’s recent commission which will see tube
stations in zones 1 & 2 key Olympic interchange stations wi-fi enabled before the 2012
Games in late July.

Howard Smith, chief rail operating officer for TfL which manages the London Overground
contract, said: “London Overground is one of the best performing railways in the UK. We
have modernised every area of the service including the train fleet, the stations and
signalling. By providing this new service our passengers will be able to access our latest
travel information free of charge and it will enhance our reputation as providing a truly
modern railway fit for the 21st century.”

Steve Murphy, managing director of LOROL, which delivers London Overground services on
behalf of TfL, said: “Access to the internet is no longer limited solely to home or to the
workplace, and people’s expectation is to be able to work and communicate effectively and
seamlessly while they’re on the move so we’re delighted to support this initiative which will
bring reliable, free wi-fi to London Overground’s customers.”

Vince Russell, managing director at The Cloud, said: “People now expect to be able to
access the internet wherever they are – it’s become a way of passing the time and
entertaining themselves as much as keeping up with e-mails and work. But to do this
effectively they need a fast and reliable internet connection which is why the deal to install
The Cloud’s wi-fi service will benefit millions of London Overground passengers
immediately.”

Passengers will have 60 minutes’ free internet access each day at each station through a
one-time registration process available at all 56 London Overground-operated stations. Wi-fi
access will be available in the immediate vicinity of stations.

Major stations on the network that will be wi-fi-enabled before the end of 2012 include:

o North London: Willesden Junction and West Hampstead
o South London: New Cross Gate, Forest Hill, West Croydon and Norwood Junction
o East London: Surrey Quays, Dalston, Wapping and Hackney Central
o West London: Kensington Olympia and Shepherd’s Bush

ENDS

For further information, an image or an interview, please contact Sara Barrow,
Communications Manager, on 0203 031 9254 or communications@lorol.co.uk

Notes to editor:

o LOROL operates London Overground rail services on behalf of TfL. Linking 21 of
London’s 33 boroughs, it operates 1,088 trains a day, employs 1,200 people and
carries more than 450,000 passengers every day.
o LOROL is a joint venture between Deutsche Bahn (DB) and MTR Corporation. DB’s
interest is managed by Arriva, DB’s division responsible for regional passenger
transport outside of Germany.
o As part of the concession agreement, LOROL and TfL work closely to deliver high
quality rail services. TfL has a dedicated team working at LOROL’s Swiss Cottage
headquarters to monitor and support LOROL in delivering its concession agreement
with a strong focus on train punctuality and customer service.

Railhub Archive ::: 2012-03-23 LOR-001