Saturday 31 October 2020

 

< back | business | images | knowledge | library | rail unveiled | home

archive

::: Government under fire as TfL countdown continues



Railhub Archive
2012-09-17 DfT-002
Department for Transport

0

Passenger benefits secured through ticket office decision


keywords: click to search


franchises
franchising
McNulty
ticket offices



Phrases in [single square brackets] are hyperlinks in the original document

Phrases in [[double square brackets]] are editorial additions or corrections

Phrases in [[[triple square brackets]]] indicate embedded images or graphics in the original document. (These are not usually archived unless they contain significant additional information.)


Department for Transport

Passenger benefits secured through ticket office decision
_______________________________________________________________


related documents


2012-07-16 The Rail Delivery Group supports Government's plans for investment in Britain's railways (Network Rail)

2012-03-08 RMT reaction to Government Rail Command Paper (RMT)

2012-03-08 Rail Reform command paper oral statement (Department for Transport)

2011-05-19 RSSB welcomes Rail Value for Money Study (Rail Safety and Standards Board)

2011-05-19 Sir Roy McNulty report on rail value for money/West Coast (Department for Transport)

2011-05-11 Realising the potential of GB rail (Rail Delivery Group)

2011-05-11 Hammond welcomes rail value for money report (Department for Transport)

2010-12-07 Rail Industry Review (Department for Transport)

2010-06-14 Better value for money rail inquiry asked for early initial report (Department for Transport)

_______________________________________________________________


date
17 September 2012
source Department for Transport
type Press release



Changes to the way passengers buy tickets at London Midland stations will improve facilities to reflect changing needs while making efficiency savings, Transport Minister Norman Baker announced today.
Mr Baker partly approved proposals by London Midland to change the minimum opening hours at some ticket offices, but protected the interests of passengers.

He has secured a number of important passenger benefits including:

An extra 29 ticket vending machines at stations which do not currently have them allowing passengers to buy tickets around the clock;

Additional shelters on platforms and better signage;

More boarding ramps for wheelchair users and station lifts to be kept in operation at all times. Passengers who require assistance in making their journey will also be able to book this via a new industry website launched by ATOC last month.

Four of the nine ticket offices proposed for closure have been approved, while five others have been rejected. The ticket offices that will be allowed to close are Cheddington, Lye, Witton and Wythall. Adderley Park, Bescot Stadium, Duddeston, Jewellery Quarter and Small Heath will remain open.

Norman Baker said:
“These changes will better reflect the way passengers buy their tickets while improving satisfaction and efficiency.

“I have protected passenger interests while allowing changes that provide savings to taxpayers and passengers far beyond the life of the existing franchise which will ultimately save millions of pounds.”

“For example, Lye station, near Stourbridge, is currently staffed Mon-Fri for nearly 18 hours (from 0552-2346). On average across the week, it sells less than 4 tickets per hour. It is for this reason that we are allowing London Midland to close this ticket office.”

A number of ticket offices will be allowed to reduce their opening hours during very quiet periods, while several ticket offices at busy stations will have their minimum opening hours extended. A full list of the changes has been published on the Department’s website.

Notes for editors
The Ticketing and Settlement Agreement is the agreement between train operators that sets out the various arrangements between train operators relating to the carriage of passengers and the retailing of tickets. A copy of the latest version is available from the ATOC website

The decision was referred to the Department for Transport to arbitrate under the existing rules of the Ticketing and Settlement Agreement.

This decision is entirely separate from the recommendations made by Sir Roy McNulty, which recommended closure of ticket offices at a wider number of stations. The Department is currently considering the recommendations of the McNulty report, and is looking at the issues in the context of a wider fares and ticketing review.

Press Enquiries: 020 7944 3108
Out of Hours: 020 7944 4292
Public Enquiries: 0300 330 3000



Railhub Archive ::: 2012-09-17 DfT-002





Saturday
31




Not logged on
Visitor










1 story