LOROL

LOROL appointed to run additional London Overground services for TfL
_______________________________________________________________

date 4 June 2014
source LOROL
type Press release

LOROL, the London Overground train operator, has been appointed by Transport for London
(TfL) on an interim basis to run local services out of Liverpool Street Station to north east
London and to improve standards for passengers.

LOROL (London Overground Rail Operations Ltd) will run the services – currently managed
under the Greater Anglia franchise – between Liverpool Street and Enfield Town, Cheshunt
(via Seven Sisters) and Chingford as well as those on the Romford to Upminster line for 17
months starting on 31 May next year. The London Overground concession, including these
latest additions, will then be re-let following an established bidding process.

LOROL has operated London Overground for TfL, since 2007. Since the start of the
contract, passengers have benefited from new trains, staffing of all stations, and the
upgrading of stations inherited at the start of the contract. Customer satisfaction since the
start of the concession has increased from 67 per cent to, on average, more than 90 per
cent.

Commenting on the announcement last week, Peter Austin, LOROL Managing Director,
said: “We are obviously delighted at TfL’s plans to appoint LOROL to run these new
services. This recognises the efforts of the LOROL team in making the London Overground
such a success and is an exciting development for us all.

“We have considerable experience in incorporating new routes in to the London Overground
having successfully extended the network several times already. Over the next few months
we will look at how we can sensibly manage the introduction of these new lines and plan

how best to fully integrate them in to the network.”

LOROL will take over the new routes on 31 May 2015 and run them until November 2016
when the current London Overground concession is due to end.

ENDS

For further information, an image or an interview, please contact Sara Barrow,
Communications Manager, on 0203 031 9254 or communications@lorol.co.uk

Notes to editor:
• LOROL operates London Overground rail services on behalf of TfL. Linking 21 of
London’s 33 boroughs, it operates 1,088 trains a day, employs 1,100 people and
carries more than 450,000 passengers every day.
• LOROL is a joint venture between Deutsche Bahn (DB) and MTR Corporation. DB’s
interest is managed by Arriva, DB’s division responsible for regional passenger
transport outside of Germany.
• As part of the concession agreement, LOROL and TfL work closely to deliver high
quality rail services. TfL has a dedicated team working at LOROL’s Swiss Cottage
headquarters to monitor and support LOROL in delivering its concession agreement
with a strong focus on train punctuality and customer service.

Railhub Archive ::: 2014-06-04 LOR-001