Govia Thameslink Railway
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type Press release
“The overrun of engineering work at King’s Cross on Saturday 27 December was hugely frustrating for passengers, causing lengthy delays and overcrowding.
“Clearly Finsbury Park is no substitute for King’s Cross but it was our only option to avoid leaving many thousands of long distance passengers stranded. Our staff, supported by East Coast and the British Transport Police, worked incredibly hard to help people and ensure the safe operation of the station in some very difficult and trying circumstances.
“To ease the pressure on Finsbury Park, we turned many of our trains at Letchworth Garden City and Welwyn Garden City so people could transfer onto trains to Moorgate for connection with the Underground and we put on buses from Letchworth to Luton Airport Parkway for trains to and from St Pancras.
“Messages advised people not to travel and we helped people with specific needs such as mobility issues or airport connections with taxis wherever possible. There was also ticket acceptance with all other operators including local bus companies.
“We are working closely with all industry partners to examine what could have been done better and extend our apologies to all passengers who were personally affected.”
Railhub Archive ::: 2015-01-12 GTR-001