Thursday 21 January 2021
“The timetable is our promise to passengers”: RDG responds to rail survey
date 16 February 2015
source Rail Delivery Group
“The timetable is our promise to passengers. While almost nine out ten trains now arrive on schedule, we are investing billions of pounds so that we make good on that promise more often and improve passengers’ satisfaction with our services.
“Compensation payments are increasingly generous and easy to apply for and are often made regardless of thg cause of a delay. This is why the amount paid out to passengers under the Delay Repay scheme increased by £10m between 2013 and 2014, despite punctuality remaining broadly the same over that period.”
Railhub Archive ::: 2015-02-16 RDG-002