The new operator of the East Anglia franchise will invest heavily to improve services for passengers. This includes:
- replacing the entire fleet with new trains within 4 years of the start of the franchise
- increasing operational performance levels from 89.2% to 92.9% Public Performance Measure
- 32,000 more seats on services arriving at London Liverpool Street in the morning peak
- 1,144 additional weekday services
- Norwich in 90 and Ipswich in 60 services
- £9,795,000 of stations enhancements
- smart ticketing on the entire network by 2019
- controlled emission toilets by 1 January 2020
- free Wi-Fi at stations and on trains
See how your line will be changed.
Great Eastern
The benefits are:
- new trains with free Wi-Fi from February 2019
- 4 trains per hour between Liverpool Street and Southend Victoria (currently 3 trains per hour) and more frequent in peak times
- 2 new fast peak journeys in each direction between Liverpool Street and Southend Victoria
- earlier first and later late service between Liverpool Street and Southend Airport
- 4 new through services between Liverpool Street and Lowestoft via Saxmundham
- 1 additional service from Ipswich to Lowestoft allowing an hourly service to operate throughout the day
- earlier first services from Clacton and Braintree to Liverpool Street
- 1 additional evening through service from Liverpool Street to Harwich Town
- later connections from London to Southminster and Braintree
- most Sudbury branch services extended to and from Colchester and Colchester Town
- an average 10% faster journey time when new trains are rolled out
- a customer service regime that encourages the franchisee to be more agile and innovative in the way in which they strive for operating and passenger excellence
Inter-City
The benefits are:
- new trains with free Wi-Fi from March 2019
- Norwich in 90: 2 trains in each direction between London and Norwich (a maximum of 90 minutes journey time)
- Ipswich in 60: 1 train in each direction between London and Ipswich (a maximum of 60 minutes journey time)
- 3 trains per hour between Liverpool Street and Norwich all day (currently only in peak times)
- a customer service regime that encourages the franchisee to be more agile and innovative in the way in which they strive for operating and passenger excellence
Regional
The benefits are:
- new trains with free Wi-Fi from January 2019
- 4 new through services between Liverpool Street and Lowestoft via Saxmundham
- hourly services between Ipswich and Peterborough (currently every 2 hours) with most trains also extended to and from Colchester
- 1 additional morning peak round trip between Ipswich and Cambridge allowing an hourly service to operate throughout the day
- almost all hourly services between Norwich and Cambridge are to be extended in the new franchise to provide a direct service to and from Stansted Airport
- earlier first service from Cambridge to Norwich and 1 additional evening service from Norwich to Cambridge
- extended operating hours of 2 trains per hour between Norwich and Great Yarmouth
- later services from Norwich to Great Yarmouth, Lowestoft and Sheringham
- a customer service regime that encourages the franchisee to be more agile and innovative in the way in which they strive for operating and passenger excellence
Stansted Express
The benefits are:
- new trains with free Wi-Fi from February 2019
- almost all hourly services between Norwich and Cambridge are to be extended to provide a direct service to and from Stansted Airport
West Anglia
The benefits are:
- new trains with free Wi-Fi from February 2019
- 2 additional fast trains per hour off-peak: 1 train serving Bishops Stortford and 1 train serving Cambridge
- Harlow Town and Bishops Stortford receive 9 trains per hour off peak
- a new station at Cambridge North provided with at least 2 trains per hour throughout the day, one of which operates direct to and from Liverpool Street
- 3 trains per hour between Liverpool Street and Hertford East (currently 2 trains per hour)
- 1 additional evening peak service from Liverpool Street to Ely
- a new 2 trains per hour STAR service between Stratford and Angel Road
- improved journey times when new trains are rolled out
- a customer service regime that encourages the franchisee to be more agile and innovative in the way in which they strive for operating and passenger excellence
