| 
Railhub Archive 1995-12-04 DoT-001 Department of Transport0
Praise from transport secretary as Chiltern Railways hits charter mark
keywords: click to search
 British Rail
 
Phrases in [single square brackets] are hyperlinks in the original document
Phrases in [[double square brackets]] are editorial additions or corrections
Phrases in [[[triple square brackets]]] indicate embedded images or graphics in the original document. (These are not usually archived unless they contain significant additional information.) | | 
         Praise from transport secretary as Chiltern Railways hits charter mark _______________________________________________________________

 related documents
type Press release note 395
Transport Secretary Sir George Young today congratulated Chiltern Railways for winning the prestigious Charter Mark Award 1995 for excellence in public service. Chiltern Railways have expanded passenger numbers by 30 per cent during the restructuring of BR between 1994 and 1995, and now carry over 6.8 million commuters, business and leisure travellers a year. Speaking at the Charter Mark Award ceremony, Sir George Young said: "This Charter Mark has recognized Chiltern Railways' achievements in providing the best passenger railway service with the highest standards of punctuality and reliability. By listening to their customers, Chiltern have provided more carriages, more frequent services - both peak and off-peak, improved on-train catering, and have delivered an improved telephone enquiry bureau and specialist travel service. Our policy of restructuring before moving on to franchising is already showing results." Chiltern Railways operates train services between London Marylebone and High Wycombe, Aylesbury, Banbury and Birmingham. In 1991-92, the railway benefitted from an #85 million investment in new fleet, automated signalling equipment, track and refurbished stations. Measures introduced by the company at the request of its passengers, since its establishment in 1994, include: * an hourly service between Birmingham Snow Hill and London Marylebone; * 600 more seats made available on busy morning commuter trains into London; * the appointment of five Station Masters who are on hand to help customers with any queries they may have. Sir George concluded: "I am sure that we shall see similar improvements in the performance of other train operating companies in future, particularly as the franchising process brings the benefits of private sector involvement in the railway." # = pounds sterling
Railhub Archive ::: 1995-12-04 DoT-001
 | | 

Thursday 30



Not logged on Visitor









  29 stories

  3 documents

  13 collections

| |