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Railhub Archive
1995-12-04 DoT-001
Department of Transport


Praise from transport secretary as Chiltern Railways hits charter mark

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Department of Transport

Praise from transport secretary as Chiltern Railways hits charter mark

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4 December 1995
source Department of Transport
type Press release

note 395

Transport Secretary Sir George Young today congratulated Chiltern
Railways for winning the prestigious Charter Mark Award 1995 for
excellence in public service.

Chiltern Railways have expanded passenger numbers by 30 per cent
during the restructuring of BR between 1994 and 1995, and now carry
over 6.8 million commuters, business and leisure travellers a year.

Speaking at the Charter Mark Award ceremony, Sir George Young said:

"This Charter Mark has recognized Chiltern Railways' achievements in
providing the best passenger railway service with the highest
standards of punctuality and reliability. By listening to their
customers, Chiltern have provided more carriages, more frequent
services - both peak and off-peak, improved on-train catering, and
have delivered an improved telephone enquiry bureau and specialist
travel service. Our policy of restructuring before moving on to
franchising is already showing results."

Chiltern Railways operates train services between London Marylebone
and High Wycombe, Aylesbury, Banbury and Birmingham. In 1991-92, the
railway benefitted from an #85 million investment in new fleet,
automated signalling equipment, track and refurbished stations.

Measures introduced by the company at the request of its passengers,
since its establishment in 1994, include:

* an hourly service between Birmingham Snow Hill and London
Marylebone; * 600 more seats made available on busy morning commuter
trains into London; * the appointment of five Station Masters who are
on hand to help customers with any queries they may have.

Sir George concluded:

"I am sure that we shall see similar improvements in the performance
of other train operating companies in future, particularly as the
franchising process brings the benefits of private sector involvement
in the railway."

# = pounds sterling

Railhub Archive ::: 1995-12-04 DoT-001


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