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Railhub Archive
1995-12-06 DoT-001
Department of Transport


Sir George Young welcomes real benefits of new rail era

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British Rail

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Department of Transport

Sir George Young welcomes real benefits of new rail era

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6 December 1995
source Department of Transport
type Press release

note 410

Sir George Young, Transport Secretary, today listed some of the
benefits the rail privatisation process is already bringing for

Welcoming the changes that the restructured rail industry is
bringing to the railway network, he said:

"Under the new structure, passengers enjoy benefits they did not have
before. For the first time they have a guaranteed level of service
through passenger service requirements and regulation of key rail
fares. Through ticketing and other network benfits are also being
protected. I welcome the improvements in service to passengers which
train operating companies have introduced as they gear themselves up
for privatisation."

The area, he said, in which changes could most clearly be seen

Additional new train services:

- South West Trains increased their services by 100 trains a day
between May 1994 and May 1995.

The opening of new stations and renovation of existing stations:

- such as the re-opening of the Robin Hood Line between Mansfield and
Nottingham after 31 years;

- the new station at Manchester Airport which has won several awards
for both customer service and architecture;

Customer care and information:

- with almost all train operating companies introducing new training
for their staff in customer care and providing extra staff at
stations, such as Gatwick Express porters at Gatwick and Victoria

- Chiltern Railways awarded the Charter Mark in 1995 for excellence
in public service - passenger numbers increased by 30% between 1994
and 1995.

Security on trains and at stations, ticket packages and disabled

- West Anglia Great Northern have launched a brochure and a telephone
helpline for disabled passengers and installed induction loops for
the hard of hearing at their booking windows;

- Thames Trains have started joint ticketing with bus services to key
tourist locations and Gatwick Express with US airlines and tour

Railhub Archive ::: 1995-12-06 DoT-001


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