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1998-05-11 OPR-001
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Franchising Director calls for action on poorly performing services


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OPRAF

Franchising Director calls for action on poorly performing services
_______________________________________________________________


date
11 May 1998
source OPRAF
type Press release



Franchising Director John O'Brien today called on some train operators to
dramatically improve on the current unsatisfactory performance evident on
parts of the network. Commenting on disappointing figures for the year ending
31 March 1998 published by OPRAF, he said:

"Passengers have a right to expect performance to improve year on year.
Instead, punctuality generally, although still better than in 1995/96, has
slipped back from the improvements achieved during 1996/97. There are
signs that this decline may have been arrested during the latter part of the
year, and I note that some operators have managed to maintain improving
performance year on year, against the trend. I now urge the industry to work
together to bring about sustained improvement for passengers across the
whole network.

"On a more positive note, I am pleased to see the continued growth in the
number of passengers using the rail network. Individual operators are
responding to increasing demand by introducing new and more frequent
services, many of which will come on stream with the May timetable change. I
am looking to the industry collectively to ensure that demand is met while at
the same time operating performance is improved."


Railhub Archive ::: 1998-05-11 OPR-001





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