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1998-05-12 ORR-001
Office of the Rail Regulator

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Regulator lifts enforcement order on Rail Enquiry Service


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Office of the Rail Regulator
ORR
National Rail Enquiries



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Office of the Rail Regulator

Regulator lifts enforcement order on Rail Enquiry Service
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date
12 May 1998
source Office of the Rail Regulator
type Press release

note ORR/98/15


ORR/98/15

The Rail Regulator, John Swift QC, has today lifted the enforcement order issued to the National Rail Enquiry Service. The enforcement order was issued because of the Service's failure to comply with the Regulator's requirement for 90% of telephone enquiries to be answered.

Commenting on the lifting of the order, John Swift said: "I am satisfied that the National Rail Enquiry Service is now meeting the call demand target on a consistent basis. I have also approved the business plan for 1998/99 prepared by the Association of Train Operating Companies on behalf of the 25 train operators, under which train operators must substantially improve the quality of information available to the public through the Service."

The enforcement order was issued in August 1997. Fines totalling some £350,000 were later imposed on the National Rail Enquiry Service for poor performance during 1997.

Performance figures since April 1997 are as follows: April 51%, May 65%, June 55%, July 71%, August 82%, September 85%, October 88%, November 92%, December 97%, January 96%, February 96%, March 96.2.%. The enforcement order was issued in August 1997 and consultations on lifting the order took place in February 1998.



Railhub Archive ::: 1998-05-12 ORR-001





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