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Railhub Archive
2000-01-20 ORR-001
Office of the Rail Regulator


Rail Regulator seeks customers’ views on rail freight growth

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Office of the Rail Regulator

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Office of the Rail Regulator

Rail Regulator seeks customers’ views on rail freight growth

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20 January 2000
source Office of the Rail Regulator
type Press release

note ORR/00/03

Tom Winsor, the Rail Regulator, today launched his first national survey of freight customers in a bid to establish the nature and extent of barriers hindering the growth of rail freight traffic.

In addressing a wide range of users and potential users of the rail freight system the Regulator said:

"I have a duty to encourage the use and development of the network for freight. I want to know what barriers prevent people choosing rail to transport freight. This survey is your chance to tell me what you think about rail as a transport mode. The need to get more freight off road and onto rail is a key part of the Government’s transport policy. This can only happen if rail is able to meet the requirements of its customers.

"This survey investigates how well the railways are performing not only through the eyes of the train operators, but also through the experience of the end customer, the logistics manager, the distribution manager, and the private terminal operator."

Tom Winsor encouraged people to find time in their busy schedules to make their views known and use this chance to make an important contribution to the development of rail freight.

The Regulator thanked the Shadow Strategic Rail Authority, the Freight Transport Association, and the Rail Freight Group for their assistance in the preparation and publication of the survey.

Notes for Editors:

1. The Regulator and the Shadow Strategic Rail Authority have key roles to play in the promotion of freight by rail. The Railways Act 1993 gives the Regulator a range of public interest duties including the duty to protect the interests of users of railway services; to promote the use and development of the national railway network for freight and passengers, and to promote efficiency, economy and competition in the provision of railway services. The Strategic Rail Authority will have a responsibility to develop a strategy for rail freight and in its shadow form has already commissioned a number of studies to help it in this regard.

2. The survey is being conducted on behalf of the Regulator by consultants Business Planning & Research International.

3. A copy of the survey questionnaire can be found on the ORR Website. It can also be found on the Websites of the Freight Transport Association and the Railfreight Group. All three sites give the user the opportunity either to complete the questionnaire on line or to print off and return a hard copy. Alternatively copies of the questionnaire can be obtained from Simon Tunna or David Burton at Business Planning & Research International on 020 7261 9990.

4. The Regulator intends to publish a summary of the results later this year and to carry out this exercise annually so as to build up a picture of developing trends in the performance of the rail freight industry.

5. At the end of last year the Regulator began enforcement action against Railtrack to secure additional capacity for freight (and passengers) as part of the upgrade and improvement of the West Coast Main Line (WCML).

Railhub Archive ::: 2000-01-20 ORR-001


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