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Railhub Archive
2000-05-25 ATO-002


Train operators deliver commitments to passengers and government

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Association of Train Operating Companies

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Train operators deliver commitments to passengers and government

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25 May 2000
source ATOC
type Press release

Britain's train operating companies today said they had met key commitments made to passengers and government at last year's rail summit.

Speaking at today's rail summit, ATOC spokesman Christopher Garnett said the train operators had worked very hard with industry partners to ensure delivery of improved punctuality, passenger security and customer information systems.

"Last year the train operators committed themselves to running more trains on time, despite the growing number of services, despite the growing congestion in the network, despite the disruption that infrastructure investment would cause, and with an ever increasing number of passengers.

"We have delivered our commitment on punctuality, achieving a level of almost 92% as measured by the Passengers' Charter, but we know there is more to do."

With 200 new vehicles already in service, train operators aim to have a further 600 in service by the end of the year. New vehicles are more reliable, more comfortable and provide passengers with faster journey times. The delivery of these new vehicles will be instrumental in carrying forward the solid progress the industry has already made.

Mr Garnett assured delegates at today's summit that while the industry strives to improve performance, safety remains its number one priority, and it will co-operate in whatever ways it can to implement Lord Cullen's and Professor Uff's recommendations for improved railway safety.


For more information ATOC press office 020 7904 3010

Note to editors - Commitments and delivery progress


Improve punctuality
At the last summit, the Passenger's Charter punctuality level was 91.45%; at the end of March 2000 it was 91.92% - meeting the commitment to improve punctuality.

In line with commitments, common standards for reporting and investigating SPADs have been implemented. The National Safety Task Force is working to improve safety management and to ensure that best practice has been implemented. Railtrack has inspected all 22 high risk multi-SPAD signals, and made improvements.

Improve passenger security
877 stations have been fitted with CCTV against a target of 776 by the end of 2000, and 516 station car parks have been fitted against a target of 433. The target to recruit 1200 extra security staff by the end of 2000 has been met through provision of 600 security and 800 extra front line staff.

Co-operate on better timetable planning
Changes were introduced last year following the National Timetable Conference in Manchester last summer. A transparent bidding process ensures Railtrack and TOCs share their aspirations and work out the most efficient timetable.

Share information with user groups
A procedure for sharing information with CRUCC/RPC has been agreed. The industry is listening to customers through National Passenger Surveys.

Develop industry skill base
By the end of February, the industry had trained 806 new drivers (a net increase of 310) and to date 1000 have been through training. Other initiatives to develop the industry's skill base include establishing the Institution of Railway Operators, developing NVQ-type training and joint training between Railtrack and TOCs.

Develop recovery plans for disruptions
All recovery plans have been reviewed. A pilot for a best practice plan has been agreed in the Midlands zone. The industry is now looking to extend this concept across other TOCs and zones.

Target 50 worst delay hot spots
This has been achieved. Future work will focus on identifying problems underlying the hot spots so that lessons can be applied elsewhere.

Establish National Performance Task Force
Has met every four weeks bringing together senior figures from all sections of the industry. The NPTF has tackled delay problems caused by bad weather in autumn/winter. Benchmarking is provided by external consultants.

On Target

Replace or refurbish half the fleet by 2002
2300 carriages have been ordered since franchising, with 200 now in service, rising to 800 by next March, and the rest by 2002.

Good practice guidelines on driver training were agreed in April by train operators through ATOC. Defensive driving top up briefing began in January. Development of a nationwide system for staff to report confidentially their safety concerns has built on the system in place in Scotland. The national system will be rolled out this year.

The industry has committed to install TPWS on track at 12,000 sites by the end of 2002. One third of trains will be fitted by the end of 2001, 75% by the end of 2002, and the rest by the end of 2003. The system will be operational on the Brighton-Bedford line by the end of 2000. A national liaison group has been set up to co-ordinate installation of TPWS.

Automatic Train Protection-type systems will be fitted on high-speed lines and the system will be part of the West Coast Main Line upgrade.

Passenger security and information
Against a target of registering 430 stations under the secure station scheme by the end of 2000, 51 stations have so far been accredited, with a further 250 in the pipeline. Over 90 per cent of stations have passenger information systems, and the number continues to rise. Many are new, leading edge systems.

Continued real terms reductions in fares
SRA research shows that between 1995/96 and 1998/99 fares per mile fell in real terms by 0.2% per year. All TOCs offer discounted fares and new products are always being implemented. ATOC proposes to develop six generic fare types to simplify customer perceptions of prices/conditions.

Improve Reliability
TOCs and ROSCOs have agreed £180m of investment in major re-engineering of fleets. Over 2000 "Golden Assets" whose performance has a major impact on the operation of the infrastructure network have been identified. Maintenance frequencies have been enhanced to improve reliability. New maintenance contracts are ensuring upkeep of key structure is prioritised.

A project aimed at defining world-class maintenance is being piloted in Railtrack's Southern and Scotland zones.

Increase rail use
Passenger kilometres have grown 25% over the last four years, and 5% over the last year to 38bn (the highest since demobilisation in 1946).

Railhub Archive ::: 2000-05-25 ATO-002


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