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Railhub Archive
2004-01-06 MML-001
Midland Mainline



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Midland Mainline
St Pancras

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Midland Mainline


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6 January 2004
source Midland Mainline
type Press release

As you may be aware, the punctuality and reliability of Midland Mainline services has suffered over the last few months.

Midland Mainline is committed to improving performance to a level that its customers deserve, and a dedicated project has been implemented to help restore better performance and reliability. Some of the key initiatives include:

o Reviewing and changing processes, which include new station despatch procedures and a new fast train turnaround procedure at London St. Pancras, which will help to minimise delays at the station
o The leasing of an additional High Speed Train to strengthen Midland Mainline’s fleet.

We have worked closely with industry partners; the Strategic Rail Authority, Network Rail and Maintrain, our train maintenance supplier, to agree a realistic performance recovery plan that will help us to regain our position as one of the most reliable train operators. With this unified approach, we can ensure that the fleet, the track and our service all start to improve.

New Management Structure
A new senior management structure has also been created, which will help provide an even greater focus on performance, in line with the improvement plan.

David Franks, Divisional Director (North) of National Express Group’s Trains Division, became Managing Director in November. He replaces Alan Wilson, who has taken up a new position at one of our sister companies. David will be responsible for the day to day operations of the company, until a new managing Director, Paul Bunting, takes up the reins in March. Paul has over 20 year’s experience in the rail industry having started his career as a British Rail graduate. He was Director of Station Operations and Retail Sales at InterCity West Coast and more recently Commercial Director at First North Western.

Midland Mainline also has a new Operations Director, Tim Shoveller, whose first objective was to help put the performance initiatives together. Tim has a very strong operational background at Eurostar and Wessex Trains.

In addition to this performance improvement plan, there are other initiatives for 2004 that will also help performance. Our £18.7m refurbishment of High Speed Trains will be completed in spring, and from May, we will start to receive our new fleet of Meridian trains. These are currently undergoing testing and are performing well. The arrival of the Meridian fleet will improve reliability and the quality of service provided.

As you can see, there’s a lot happening at Midland Mainline that will help provide passengers with an improved service, and we hope you start to experience the benefits very soon.

Railhub Archive ::: 2004-01-06 MML-001


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