Transport Scotland

SQUIRE regime rolled out from Aberdeen to Inverness
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date 26 June 2006
source Transport Scotland
type Press release

26 June 2006

A dedicated team of SQUIRE inspectors will begin their first week of inspecting the level of customer service delivered on trains and stations on the Aberdeen to Inverness line.

The SQUIRE inspectors will inspect everything from graffiti and availability of timetables to train cleanliness and the staff and public address system.

Staff in stations on the Aberdeen to Inverness line can expect at least one visit within each 28 day period but do not receive any advance notice of the days that SQUIRE inspectors will visit.

Gordon Hannah, SQUIRE Operations Manager, Transport Scotland said:

“This scheme has already made a difference in other parts of the country and the SQUIRE team are determined to help First ScotRail provide the highest level of customer service for rail passengers on all lines, including the Aberdeen to Inverness line.

"We will be looking at the trains and stations on this line using one of the most robust and extensive performance measures to drive forward continuous improvement, leaving no stone unturned in order to meet the rail customer’s needs.”

Natalie Loughborough, First ScotRail’s Service Quality Director, said:

“We will continue to provide a high quality service for our customers and seek further improvements. I am confident we will continue to build on significant improvements in performance.”

SQUIRE was introduced in stations north of Perth to Inverness during May and Work is underway to roll it out to the remaining areas of Scotland.

Railhub Archive ::: 2006-06-26 TSC-001