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Railhub Archive
2009-07-17 HS1-001
HS1 Ltd


St Pancras International confirmed as London's safest station

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High Speed 1
HS1 Limited
St Pancras International

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HS1 Ltd

St Pancras International confirmed as London's safest station

17 July 2009
source HS1 Ltd
type Press release

The innovative crime reduction measures taken at St Pancras International have resulted in it receiving a national award for safety.

The award, part of the Secure Stations Scheme managed by the Department for Transport and British Transport Police, is in recognition of the hard work undertaken to ensure a safe environment for passengers and staff when using the station.

Up to £50 million people visit St Pancras International every year, making it London’s busiest transport hub. With safety in railway stations consistently at the top of the list of passengers’ concerns, it was therefore looked at as a priority during the restoration of St Pancras International.

Under the scheme’s accreditation criteria, railway stations must get crime down to just one incident per 20,000 people using the station. St Pancras International did not only achieve this minimum target, but bettered it four times over with just one incident for every 80,000 person using the station.

The design of the refurbished St Pancras International was singled out in the police assessment as contributing significantly to the prevention of crime and anti-social behaviour in the station. That, combined with the efficient management of the station by High Speed 1, has led to St Pancras International receiving one of the highest ever scores under the Secure Station Scheme.
This latest award comes just days after St Pancras International was voted the Number 1 train station in the UK in the National Passenger Survey, which measures passengers’ satisfaction with rail travel.

Paul Chapman, Managing Director of High Speed 1, said:
“This award recognises the effective partnership between High Speed 1 as the owners of the station, Network Rail, train operators, the British Transport Police and all the retailers within St Pancras International. Through working as a team, we offer our customers world class hospitality, record breaking high speed rail travel, and now, nationally recognised assurance on safety.”

Pasqualino Risi, station manager at St Pancras International, said:
“Our dedicated and committed team here at St Pancras International has made this award possible. We know that safety is a main concern for our customers and I’m pleased that we are able to reassure our valued visitors and continue to exceed their expectations.”

Julian Dixon from British Transport Police, said:
‘This is a deserved award for all the team working at St Pancras International. One of the keys to this success has been the increasingly joined-up approach by all key stakeholders in managing crime effectively, whilst always exploring options to reduce crime even further. High-visibility patrols, highly-effective engagement with all the railway staff at the station, and the over-riding drive to prevent crime occurring have all contributed to the success.

“Without doubt, St Pancras International is one of the safest large stations. This is a major positive, particularly in respect of the stations unique international flavour, and the many thousands of foreign visitors who view St Pancras as the gateway to the United Kingdom. First impressions are lasting impressions, and a safe and secure station environment are absolutely vital to this’.

The award is dependent on meeting strict security criteria including: -
            - Reduction in crime rates at the station
            - Staff with conflict management knowledge
            - Good station maintenance including, CCTV, lighting, use of corner
              mirrors, signage, removal of graffiti within 24 hours
            - Positive results in an independent passenger survey

Launched in 1998 and revised in 2003, the national scheme covers all rail and underground networks which are policed by British Transport Police.


The people in the attached photo are (left to right):
BTP chief superintendent Mark Newton
Paul Chapman (Managing Director of High Speed 1)
Pasqualino Risi (Station Manager at St Pancras International)
Inspector Julian Dixon
Chief Inspector Theresa Ferguson

High Speed 1
HS1 Ltd is the organisation that owns St Pancras International, the High Speed 1 railway as well as Ebbsfleet and Stratford International stations. 
High Speed 1 is the high speed railway stretching between St Pancras International in London and the mouth of the Channel Tunnel and connects with the international high speed routes between London and Paris, and London and Brussels. Alongside Eurostar, new high speed domestic trains also use the railway, providing a much improved commuter service between London and Kent The railway is also capable of carrying freight traffic.

Find out more at:
St Pancras International
St Pancras International has been transformed, setting new standards for a railway station in the 21st century. Taking inspiration from New York’s Grand Central Terminal, St Pancras International is Europe’s Destination Station. It is where the heart of London meets the heart of Europe; a place that people come to even if they are not catching a train.  Following an £800 million restoration project, the station has been restored to it original Victorian grandeur – not just an architectural icon but as a British engineering marvel. 
The modern St Pancras International has been designed with the customer at its heart. Personal service, efficient operations and superior technology deliver an unrivalled experience for visitors and travellers alike.

Find out more at

For further information please contact:
Kate Fisher from London Communications Agency – 07977 141216/ 020 7612 8480

Railhub Archive ::: 2009-07-17 HS1-001


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