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![]() ::: RMT threatens national industrial action over service cuts |
![]() Railhub Archive | ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Rail Delivery GroupRail industry responds to regulator’s report on passenger compensation
"Latest available figures show that in the space of a year, there was a £3million rise in Delay Repay money paid to passengers, despite punctuality hovering near record levels according to government set measures. “Passengers can claim or find out about compensation on trains, at stations, online, through social media and via smartphone apps. But this research makes clear that there is more to be done to ensure that passengers know their rights. Operators are keen to respond to customer feedback and will continue to work with the ORR and others to raise awareness and confidence.” ENDS
Railhub Archive ::: 2014-02-21 RDG-002 | | ![]() ![]() Tuesday![]() ![]() ![]() ![]() ![]() 66 stories ![]() ![]() |