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2015-01-12 NET-001
Network Rail


Network Rail publishes Christmas passenger disruption investigation report

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Kings Cross
Network Rail

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Network Rail

Network Rail publishes Christmas passenger disruption investigation report

related documents

2015-01-12 Xmas 2014 passenger disruption report (Network Rail)

2015-01-12 Xmas 2014 passenger disruption report v2, with corrected map (Network Rail)

2015-01-05 Christmas rail disruption (Department for Transport)

2014-12-29 Unplanned disruption to rail users, December 2014 (Office of Rail Regulation)


12 January 2015
source Network Rail
type Press release


On 27 December thousands of passengers using King's Cross and Paddington services, many of whom were travelling home after visiting friends and family, suffered severe delays and disruption. Network Rail launched an immediate investigation into what went wrong and today publishes its findings.

Mark Carne, chief executive, said: "A number of things went wrong in these two instances. In addition it is clear that our project back-up plans and the train service plans should have done a much better job in protecting the travelling public from our engineering problems.

"Over Christmas, we undertook the biggest programme of engineering and investment work ever, on train lines across the country. 99% went to plan but in the case of King’s Cross and Paddington we let passengers down.

“I sincerely apologise for the disruption over the festive period and we are determined to learn the lessons so that we can continue to make the improvements the travelling public deserve.”

Contact information

Media Relations (National)
020 3356 8700

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