2012-11-12 LOROL delivers 300m passengers 5 years of operational excellence (LOROL)

_______________________________________________________________

date 31 May 2015
source LOROL
type Press release

London Overground increases by one third

Today London Overground Rail Operations Limited (LOROL), which operates the London
Overground on behalf of Transport for London (TfL), began operating local rail services from
Liverpool Street to Enfield Town, Cheshunt, Chingford and the Romford to Upminster line.

The transfer of West Anglia routes to the London Overground* increases the business by
one third, with route length increasing to 104 miles and workforce increasing to 1,500.
LOROL also takes over the management of an additional 24 stations and 31 trains**.

Passengers on these routes will see a number of improvements from day one. There will be
staff at every station from before the first service until after the last, a Turn Up and Go
service for passengers with a disability and improved reliability, with a more comprehensive
plan of improvements being delivered in phases over the next 18 months.

Peter Austin, LOROL Managing Director, said: “At LOROL we are passionate about the
service we deliver on the London Overground – over the past 7.5 years we have taken
underused rail lines and run down stations and created one of the most popular and
punctual railways in the UK. We are really proud of what we have achieved to date.

“Over the next 18 months we aim to transform these new routes by improving the rail service
and integrating them into the London Overground, bringing new opportunities, access to
jobs, regeneration and growth for our customers, communities and employees.”

LOROL carries caries 135 million passengers a year, 450,000 each week day and has a
customer satisfaction rate of 91%*** which is among the best in the industry. Punctuality on
the London Overground is also among the best at 95%****.

LOROL’s excellent performance was recognised when it was honoured with the prestigious
Rail Operator of the Year award at the 2015 London Transport Awards in March.

ENDS

For further information, an image or an interview, please contact Sara Barrow,
Communications Manager, on 0203 031 9254 or communications@lorol.co.uk
* West Anglia Inner routes were previously operated by Abellio Greater Anglia
**
The London Overground From 31 May 2015 Increase
Total route length 167km (104 miles) +43km (27 miles)
Total number of stations 111 stations +28 stations

Number of stations managed by
LOROL
81 stations +24 stations
Number of services 1,473 +385
Number of trains 36 5-car (May 2015), 52 4-
car and 8 2-car
+31 4-car units
Employees Around 1,500 + 300
** Passenger Focus National Passenger Survey January 2015
*** As of 2 May 2015 – Network Rail right-time punctuality figures

Notes to editor:
o LOROL operates London Overground rail services on behalf of TfL. Linking 23 of
London’s 33 boroughs, it operates 1,473 trains a day, employs 1,500 people and
carries more than 520,000 passengers every day.
o LOROL is a joint venture between Deutsche Bahn (DB) and MTR Corporation. DB’s
interest is managed by Arriva, DB’s division responsible for regional passenger
transport outside of Germany.
o As part of the concession agreement, LOROL and TfL work closely to deliver high
quality rail services. TfL has a dedicated team working at LOROL’s Swiss Cottage
headquarters to monitor and support LOROL in delivering its concession agreement
with a strong focus on train punctuality and customer service.

Railhub Archive ::: 2015-05-31 LOR-001