Railhub Library ::: document
London, 2010. 88pp illus. tables
During the night from 18th to 19th December 2009, five Eurostar trains failed in the Channel Tunnel and passengers encountered serious problems in completing their journey to London. As a result, the Board of Eurostar decided to commission an independent review into what happened. As the seriousness of the disruption became more apparent, the Governments of France and the UK also requested an independent inquiry. This Independent Review was announced by the Governments of France and the UK on Monday 21st December and the following terms of references were set out. TERMS OF REFERENCE FOR INDEPENDENT REVIEW To review all aspects of the multiple train breakdowns in the Channel Tunnel on the night of Friday 18th December, the contingency planning and subsequent customer care over the period from Friday 18th December to Thursday 24th December. To report conclusions and recommendations directly to the responsible Ministers of the UK and French Governments and, in parallel to Eurostar's shareholders, SNCF, DfT/LCR and SNCB, and to the Boards of Eurostar.