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::: RMT ScotRail staff walk out

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RAILNEWS

26 November 2018
Industry welcomes Rail Ombudsman

Railnews report

8 April 2019
Open access operators near top of complaints list

Railnews report

Press release
Department of Transport ::: 4 December 1996
Rail watchdog says complaints down nearly a third
1996-12-04 DoT-002

Press release
Office of the Rail Regulator ::: 16 January 1997
Rail regulator publishes objectives for Railtrack
1997-01-16 ORR-001

Press release
ATOC ::: 07 December 1998
'Complaints figures reveal complex picture', says ATOC
1998-12-07 ATO-001

Press release
ATOC ::: 17 February 1998
Passenger complaints helping to build a better railway
1999-02-17 ATO-001

Press release
Office of the Rail Regulator ::: 17 February 1999
Regulator says complaints must lead to action as they rise by a quarter
1999-02-17 ORR-001

Press release
Shadow Strategic Rail Authority ::: 25 August 1999
Rise in rail complaints causes concern
1999-08-25 SRA-002

Press release
Passenger Focus ::: 8 February 2006
Open the box! – Passenger Focus responds to Department for Transport announcement on new Thameslink station
2006-02-08 PAS-001

Press release
Office of Rail Regulation ::: 22 December 2011
Plans to put passengers at the heart of rail regulation
2011-12-22 ORR-001

Speech (full)
Department for Transport ::: 10 Dec 2012
Rail transparency
2012-12-10 DfT-001

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